Refund policy

Website: splashdowniftly.com
Customer Support Email: admin@splashdowniftly.com
Contact Page: https://splashdowniftly.com/pages/contact

At SPLASHDOWNIFTLY LLC, we want you to feel comfortable and confident when shopping with us. If something about your order isn’t right, this policy explains exactly how returns, replacements, refunds, and cancellations work. Our approach is simple clear rules, fair handling, and respectful support.

Return Window

You may request a return within 30 days of the delivery date shown on your tracking information. After this period, returns are no longer eligible.

Returned items must be in new, unused condition. This means the product should not be worn, washed, altered, or damaged after delivery. All original tags should still be attached, and the item should be free from stains, odors, or signs of use. Whenever possible, please return the item in its original packaging to prevent damage during transit.

This requirement helps ensure every customer receives products in proper condition.

How to Request a Return

To start a return, contact our support team within the 30-day period using one of the methods below.

Email: admin@splashdowniftly.com
Contact Form: https://splashdowniftly.com/pages/contact

Please include:

Your order number
The name used for the purchase
The item(s) you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Our team will review your request and send detailed instructions, including the return address. Returns sent without contacting us first may not be processed correctly.

We aim to respond to all return requests within 1–2 business days.

Condition Requirements

To qualify for a refund or replacement, returned items must meet all of the following conditions:

Unused and unworn
In original condition
Original tags attached
Not altered or washed
Not damaged after delivery

Items that do not meet these conditions may be declined or may qualify only for a partial refund.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

If the return is due to our error, we will cover the return shipping cost or provide a prepaid return label where available.

We recommend using a trackable shipping service. SPLASHDOWNIFTLY LLC cannot guarantee receipt of returned items without tracking confirmation.

Original shipping fees paid at checkout are not refundable unless the return is due to a verified error on our side.

Replacement or Refund Options

After your return is approved and the item is received, you may choose one of the following options:

Replacement

If you prefer the same item in new condition, we will send a replacement after inspection of the returned product, subject to availability.

Refund

Refunds are issued to the original payment method used for the purchase. We cannot redirect funds to a different payment method for security reasons.

Inspection Process

All returned items are inspected when they arrive at our facility. This inspection confirms that the product meets return eligibility requirements.

If the item shows signs of use, damage after delivery, missing tags, or other issues outside normal inspection standards, the return may be declined or adjusted.

If a return is not approved, the item may be shipped back to you at your expense.

Refund Processing Time

Once your returned item has been received and approved, refunds are processed within 10 business days.

Please note that your bank or card provider may require additional time to complete the transaction on their side. Processing speed varies by financial institution.

You will receive an email confirmation once the refund has been issued.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include clear photos of the item and packaging along with your order number. After verification, we will arrange either:

A replacement at no additional cost, or
A full refund

In these cases, return shipping will be covered by SPLASHDOWNIFTLY LLC when applicable.

Exchanges

If you need a different size, exchanges are handled as a return followed by a replacement shipment. Contact our support team and we will guide you through the process step by step.

Order Cancellation

Orders may be canceled before shipment.

If you need to cancel an order, contact us as soon as possible using your order number. Once the package has shipped, cancellation is no longer possible, and the order must follow the return process after delivery.

Incorrect Address or Refused Delivery

Please ensure your shipping address is accurate at checkout. If a package is returned due to an incorrect address or refused delivery, additional shipping fees may apply for reshipment.

Refunds for undeliverable packages may be reduced by carrier return fees.

Lost Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and delivery locations
Ask household members or neighbors
Contact the carrier for delivery details

If the package still cannot be found, contact us. We will assist in opening an investigation with the carrier where possible.

Non-Returnable Situations

Returns cannot be accepted in the following situations:

Requests made after the 30-day return period
Items that have been used or worn
Missing original tags
Products damaged after delivery
Items returned without contacting us first

These rules help maintain fairness and product integrity for all customers.

Consumer Protection Commitment

SPLASHDOWNIFTLY LLC is committed to clear communication, fair treatment, and responsible customer service. Our policies are designed to protect both customers and the integrity of the products we offer.

If any part of this policy is unclear, please contact us before placing your order. We are happy to help.